Terms of service

Last updated: November 14, 2026

Overview

This website is operated by KneeGlow. Throughout the site, the terms "we", "us" and "our" refer to KneeGlow. By visiting our site or buying from us, you agree to these Terms of Service. Please read them carefully.

Online store terms

By using this site, you confirm that you are at least the age of majority where you live. You may not use our products or this site for any illegal or unauthorized purpose.

Products and use

Our heated knee massagers are comfort and relaxation products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. Follow the instructions included with the product. Do not use the product while sleeping, on broken or numb skin, or on children. If you have a medical condition, reduced sensation, are pregnant, or have an implanted electronic device, ask your doctor before using heat or vibration. Stop using the product if it feels too hot or causes discomfort.

Accuracy of information

We try to make sure product descriptions, photos and prices are accurate. Colors and details can look slightly different depending on your screen. We may correct errors, update information or change prices at any time without notice.

Pricing and availability

Prices are shown in US dollars. We reserve the right to change prices, limit quantities, or refuse or cancel any order, including orders with pricing errors. If we cancel an order after you've been charged, we'll refund you in full.

Discount codes

Discount codes are limited to one per order unless stated otherwise, cannot be exchanged for cash, and may have their own conditions, such as first orders only.

Payments

Payments are processed securely through our checkout provider. You agree to provide current, complete and accurate purchase and account information.

Shipping and returns

Shipping is covered by our Shipping Policy and returns by our Refund Policy.

Third-party links

Some content or services on our site may come from third parties. We're not responsible for third-party websites or their content.

Limitation of liability

To the fullest extent permitted by law, KneeGlow is not liable for any indirect, incidental or consequential damages arising from your use of the site or our products. Our total liability for any claim related to a product is limited to the amount you paid for that product.

Privacy

Your personal information is handled according to our Privacy Policy.

Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be on this page. Continued use of the site after changes means you accept them.

Contact

Questions about these terms can be sent through our contact page.